The Seraxlina collection includes four clinical beauty devices — the GlowBooster Pro 4-in-1 facial device, the NeckLift Pro EMS neck and jaw lifting device, the EMS Gua Sha hot and cold facial massager, and the CryoGlow Globes hot and cold stainless steel massager. All four are available together in the Complete Clinical Glow System bundle.

Yes. All Seraxlina devices are CE certified and designed for all skin types including sensitive skin. The CryoGlow Globes have additionally passed independent nickel release testing making them safe for even the most reactive skin. If you have a specific skin condition or medical concern we recommend consulting your dermatologist before use.

The EMS Gua Sha is fully waterproof and can be used in the shower. The GlowBooster Pro, NeckLift Pro and CryoGlow Globes are splash resistant but should not be submerged in water. Always dry your device thoroughly after use.

All Seraxlina devices hold CE certification confirming they meet European safety, health and environmental protection standards. The CryoGlow Globes additionally hold RoHS compliance and an independent nickel release test certificate — the strongest safety certification in our lineup.

We do not recommend using EMS devices including the GlowBooster Pro and NeckLift Pro if you have a pacemaker, metal implants, or any electronic medical device implanted in your body. The CryoGlow Globes do not use electrical current and are safe for most people. Always consult your doctor if you have any medical concerns before using our devices.

We recommend consulting your doctor before using any EMS or electrical facial device during pregnancy. The CryoGlow Globes are generally considered safe but we always advise checking with your healthcare provider first.

The GlowBooster Pro and EMS Gua Sha each have a 1000mAh battery providing approximately 60 to 90 minutes of use per charge. The NeckLift Pro provides approximately 45 to 60 minutes per charge. All three charge via Type-C USB. The CryoGlow Globes do not require charging — store the cold globe in the refrigerator and warm the heat globe under running water before use.

Yes. Every Seraxlina device comes with a one year manufacturer warranty covering defects in materials and workmanship. This is in addition to our 30-day money-back guarantee. If you experience any issues with your device within the first year contact us at hello@seraxlina.com and we will make it right.

Most customers notice an immediate glow and reduced puffiness from their very first use — especially with the CryoGlow Globes and EMS Gua Sha. Firmer and more lifted skin typically becomes visible within 2 to 4 weeks of consistent daily use. Significant cumulative results including visible jawline definition and reduced fine lines develop over 8 to 12 weeks. Results build over time — consistency is everything.

For best results use your Seraxlina devices once daily. The complete 4-step routine takes 15 to 20 minutes. If you are new to EMS devices start every other day for the first week to allow your skin to adjust — then move to daily use. Avoid using EMS devices more than once per day.

Each device works independently and delivers results on its own. However the four devices are designed to work as a complete system — each one targeting a different zone and technology layer for maximum cumulative results. The Complete Glow System gives you the full routine at the best value.

For EMS devices including the GlowBooster Pro and NeckLift Pro we recommend applying a water-based serum or conductive gel before use — this improves conductivity and enhances results. For the EMS Gua Sha apply a serum or facial oil. For the CryoGlow Globes use on clean bare skin or lightly moisturized skin for best glide and contact.

We accept all major credit and debit cards including Visa, Mastercard and American Express — as well as PayPal, Shop Pay and Apple Pay. All transactions are processed securely through Shopify Payments. Your payment information is never stored on our servers.

We process orders quickly to ensure fast delivery. If you need to change or cancel your order please contact us at hello@seraxlina.com within 2 hours of placing it. After that your order may already be packed and ready to ship — in which case you would need to use our return process once it arrives.

Yes. You will receive an automated order confirmation email immediately after placing your order. Once your order ships you will receive a second email with your tracking number and a direct link to track your package.

Completely. Seraxlina.com uses SSL encryption and all payments are processed through Shopify's secure checkout — one of the most trusted e-commerce platforms in the world. We never store your payment details and your personal information is never shared with third parties.

Yes. New customers can use code GLOW15 for 15% off their first order. Subscribe to our email list to receive exclusive early access to promotions and new product launches. Discounts cannot be combined with other offers unless stated.

We offer free US shipping on all orders over $80. For orders under $80 standard shipping is $8.00 for orders under 1lb and $9.99 for orders over 1lb. Express shipping is available for $16.99 on any order weight. All rates apply to US domestic orders only.

Standard shipping takes 5 to 8 business days. Express shipping takes 2 to 3 business days. Orders are processed and packed within 1 to 2 business days before shipping. You will receive a tracking email with your USPS tracking number as soon as your order ships.

Currently we ship to US domestic addresses only including Puerto Rico. We are working on expanding to Canada, UK and Australia — subscribe to our email list to be notified when international shipping becomes available.

Once your order ships you will receive an email with your USPS tracking number and a direct tracking link. You can also log into your Seraxlina account at seraxlina.com/account to view your order status and tracking information at any time.

We are so sorry if this happens. Please take photos of the damaged packaging and product immediately and email them to hello@seraxlina.com within 48 hours of delivery. We will send a replacement or issue a full refund — no questions asked.

We offer a 30-day money-back guarantee on every Seraxlina device. If you are not completely satisfied with your purchase within 30 days of delivery contact us at hello@seraxlina.com to initiate a return. Items must be returned in their original packaging. Once we receive your return we will process your refund within 5 to 7 business days.

If your device arrived defective or damaged we will cover return shipping completely. For change of mind returns the customer is responsible for return shipping costs. We recommend using a tracked shipping method for all returns.

Once we receive and inspect your return we will process your refund within 5 to 7 business days. The refund will be issued to your original payment method. Depending on your bank it may take an additional 3 to 5 business days to appear in your account.

Contact us at hello@seraxlina.com with your order number and a description of the issue. All devices are covered by a one year manufacturer warranty. We will troubleshoot with you first and if the device is confirmed defective we will send a replacement at no cost to you.

The Complete Glow System includes all four Seraxlina devices — the GlowBooster Pro, NeckLift Pro, EMS Gua Sha and CryoGlow Globes — in one complete bundle. Purchased individually the four devices total $249.96. The bundle price is $179.99 — saving you $69.97. Free US shipping is included.

Yes — significantly. The bundle saves you $69.97 compared to buying all four devices separately. That is essentially the CryoGlow Globes for free when you buy the complete system. Free US shipping is included on the bundle regardless of order total.

Absolutely — that is exactly how the system is designed. The recommended order is Step 1 CryoGlow Globes to prep and depuff — Step 2 EMS Gua Sha to contour and drain — Step 3 GlowBooster Pro to lift and firm — Step 4 NeckLift Pro to define neck and jaw. The full routine takes 15 to 20 minutes.

Yes. The Complete Glow System comes with our full 30-day money-back guarantee and one year manufacturer warranty on every device in the bundle. Try the complete routine consistently for 30 days — if you do not love your results we will refund you completely.

No. You can check out as a guest without creating an account. However creating a free account gives you access to your full order history, tracking information and faster checkout on future orders. You can create an account at seraxlina.com/account.

Click the account icon in the top right corner of any page or visit seraxlina.com/account. Enter your email address and we will send you a one-time login code — no password required. Once logged in you can view your orders, update your address and manage your account details.

You can reach us by email at hello@seraxlina.com. We respond to all inquiries within 24 business hours Monday through Friday. For fastest help include your order number in your message.