30-Day Money-Back Guarantee

Our 30-Day Money-Back Guarantee

At Seraxlina, we believe in the quality and effectiveness of our clinical beauty devices. We want you to feel confident in your purchase, which is why we offer a full 30-day money-back guarantee on all products.

If you are not completely satisfied with your device within 30 days of delivery, simply contact our customer care team and we'll make it right.

Eligibility Requirements

• Returns must be initiated within 30 days of delivery date
• Products must be in original condition with all accessories included
• Original packaging is required
• Device must show reasonable use without excessive wear or damage

Return Process

1. Contact our customer care team at seraxlina@gmail.com
2. Provide your order number and reason for return
3. Receive your prepaid return shipping label via email within 24 hours
4. Package your device securely and attach the return label
5. Drop off at any authorized shipping location

Refund Timeline

Once we receive your returned device, we will inspect it and process your refund within 5-7 business days. Your refund will be issued to the original payment method used at checkout.

Please allow an additional 3-5 business days for the refund to appear in your account, depending on your financial institution.

Damaged or Defective Items

If your device arrives damaged or defective, please contact us immediately. We will arrange for a replacement to be sent at no charge and provide a prepaid label for the return of the damaged item.

Questions?

Our customer care team is here to help. If you have any questions about our refund policy or the return process, please don't hesitate to reach out.